Help Scout (AI features)
Published on 2025/05/26 by Jasper Sutter
What it does
Help Scout’s built-in AI features assist with drafting replies, summarizing conversations, and tagging customer messages. These tools aim to reduce manual triage time for support agents.
Who it’s for
Small to midsize customer support teams already using Help Scout and looking to simplify inbox management.
Pricing
- Paid plans only
- Included in all standard tiers
Pros
- Speeds up message handling
- Integrated directly into support workflows
- No training needed to get started
Cons
- No free plan
- AI functionality is fairly limited compared to newer competitors
Verdict
A helpful addition for existing Help Scout users, but not a primary reason to switch platforms.
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