Intercom: Fin
Published on 2025/05/26 by Jasper Sutter
What it does
Fin is Intercom’s GPT-4-powered support chatbot. It handles common customer queries automatically, provides natural handoffs to human agents, and is ideal for high-volume support teams.
Who it’s for
Companies using Intercom that want to deflect tickets with intelligent, context-aware automation powered by GPT-4.
Pricing
- Paid plans only
- Usage-based pricing based on resolved conversations
Pros
- ✅ GPT-4 accuracy and fluency
- ✅ Handles complex queries well
- ✅ Reduces support team workload
Cons
- ❌ Usage-based pricing can scale quickly
- ❌ Fully tied to the Intercom platform
Verdict
A robust AI assistant for Intercom users ready to scale their support without hiring more agents.
Link
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