Tidio AI
Published on 2025/03/05 by Jasper Sutter
What it does
Tidio is a customer communication platform that combines live chat, chatbots, and email support into one easy-to-use dashboard for SMBs. Its AI tools — Lyro and Copilot — help automate conversations and assist agents, making support faster and more scalable.
Who it’s for
Small and medium-sized businesses that want to improve customer service without hiring more staff. Ideal for growing support teams, business owners who value personalization, and SMBs already using tools like Zendesk, Intercom, or Gorgias.
Pricing
- Free plan available with basic chat features
- Paid plans start around $25/month for advanced automation and Lyro AI
- Copilot is free and works via a Chrome extension in existing platforms
Pros
- Combines live chat, GPT chatbot (Lyro), and agent-assist AI (Copilot)
- Affordable and easy to use for SMBs
- Works with popular support tools like Zendesk and Gmail
- Copilot is GDPR/CCPA-compliant and quick to deploy
Cons
- Lyro best suited for simpler, repetitive inquiries
- Copilot suggestions still require agent review
- Advanced customization is limited compared to enterprise platforms
Verdict
Tidio offers SMBs an affordable way to scale customer support with both customer-facing AI and tools to assist agents behind the scenes. Lyro resolves common tickets automatically, while Copilot integrates directly into popular help desks to boost agent productivity — all while keeping setup simple and costs manageable.
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